1. Deposits
- A £10 deposit is required for all bookings to secure your appointment.
- This deposit will be deducted from the final price of your grooming service.
2. Payment Methods
- We accept debit/credit cards for online payments
- We accept cash and debit/credit cards for in store payments
- Full payment is due at the time of your appointment, minus any deposit paid.
3. Cancellations & Refunds
- Deposits are non-refundable if you cancel with less than 24 hours’ notice.
- If you reschedule with at least 24 hours’ notice, your deposit will be transferred to your new appointment.
- No-shows will forfeit their deposit, and a new deposit will be required for future bookings.
4. Late Payments
- All payments must be made in full at the time of your appointment.
- If payment is not received, we reserve the right to refuse future bookings until the balance is settled.
5. Price Changes
- Prices may vary based on the condition, size, and behaviour of your pet. Any additional charges will be discussed before proceeding with the groom.
- We reserve the right to update our prices at any time, but any confirmed bookings will be honoured at the agreed price.
6. Failed Payments & Chargebacks
- Any failed or disputed payments may result in legal action to recover outstanding amounts.
By booking an appointment, you agree to these payment terms.